Quality Policy

Bluestream Solutions S.A.

The main purpose of the company's quality policy is the continuous improvement of our business performance, while also creating added value for our customers, by leveraging the rapid technological developments in the field of: "Trading, customization, installation, and after-sales support of software applications and solutions, as well as cybersecurity solutions for information systems."

Strategic Orientation

The strategic orientation of our company has been designed with the aim of:

• The immediate and effective provision of quality products and services to customers.
• The provision of primarily effective solutions.
• The continuous development and evolution of systems by utilizing cutting-edge technologies.
• The recruitment of highly specialized and well-trained personnel.

Individual Quality Objectives

• The continuous improvement of its business performance.
• The continuous development of human resources.
• The maximization of customer satisfaction.

In order to achieve all of the above, our company has established, implements, and continuously improves a Quality Management System, which complies with the International Standard ISO 9001:2015 regarding the "Trading, customization, installation, and after-sales support of software applications and solutions, as well as cybersecurity solutions for information systems."

The company's Management considers the Quality Management System to be an essential means of strengthening its business position due to:

• The continuous improvement of the quality of our services.
• More efficient organization.
• The promotion of innovation.

The framework and mechanism for defining and reviewing the quality objectives and targets are established during the regular reviews of the System by Management.

Another objective of our company is to identify the requirements of all interested parties and to take actions in order to ensure that these requirements are met.

The continuous improvement of quality performance and the prevention of problems and non-conformities, which are a commitment of Management, require awareness and systematic control of each individual process, as well as of the system as a whole.

The company's Management is committed to the continuous improvement of the effectiveness of the Quality System, the fulfilment of applicable requirements and of the requirements of all interested parties.